Support Centre
We're Here to Help
From pre-delivery questions to long-term aftercare — our UK-based support team is on hand by phone and email. Average first response: under 60 minutes.
<1h
First response
98%
Resolved first contact
48h
Engineer dispatch
UK
Based support team
Browse by topic
Pick a category to jump straight to the most-asked questions and step-by-step guides.
Delivery & Access
- Vehicle sizes & swing room
- Tight-access deliveries
- Re-delivery charges
- Crane / HIAB lifts
Maintenance & Repair
- Painting & rust treatment
- Condensation control
- Lock & door care
- On-site repair visits
Hire & Off-Hire
- Booking off-hire collection
- Notice periods explained
- End-of-hire condition
- Damage & cleaning charges
Warranty & Claims
- What's covered
- How to raise a claim
- Response times
- Replacement parts
Orders & Invoices
- Order tracking
- Amend or cancel
- VAT receipts
- Payment & finance queries
Planning & Siting
- Do I need permission?
- Ground prep & bases
- Levelling & padstones
- Wind & flood guidance
Frequently asked questions
Can't see your question? Call our 24h sales desk on 0800 009 6212 or email us.
Guides & downloads
Datasheets, technical drawings and case studies — everything you need for specifying, siting and maintaining your container.
Still need help?
Talk to our team on 0800 009 6212 or send us a message — we'll get back to you within the hour.